Autel Robotics Smart Controller V3 [Only Supported Aircrafts EVO II V3 Series]
Autel Robotics Smart Controller V3 [Only Supported Aircrafts EVO II V3 Series]
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Return & Refund Policy
Return & Refund Policy
We would like to provide a pleasant purchase experience for you on skyhawkz.com. If you have any problems with your purchase, you can request our Return & Refund Service or contact us by autelrobotics330@gmail.com for customer support.
1. Return
Before Return, You must Know
- If you have problems with our products, or you change your mind, If you have questions about our products, or you change your mind, If you have questions about our products, or if you change your mind, we are happy to make a return or exchange request within 2 days of delivery, with no limit on the number of days it takes to return the item to our company address. Refunds or exchanges must ensure new, unused product.
- Products must be unused and returned in their original packaging with all included accessories. (please do not assemble, install, or modify the product in any way).
- To complete your return, we require a receipt or proof of purchase. Please provide your order id / order email when you ask for return service. We have French Returns Warehouse, Hong Kong Returns Warehouse or China return warehouse. Please contact our customer service for more details.
- You will be responsible for paying for your own shipping costs for returning your item, unless it's our fault (such as, wrong item sent, defective product). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Return Time and How?
- Make a return or exchange request within 2 days of receiving the product and send it back within 30 days of the return request. There is no limit on the number of days it takes to return to our company address.
Accepted return methods: Mail.
Condition of items returned: Brand new.
Shipping charges for product reshipping: Free.
There is no return fee if the item is defective, shipped in error, damaged during shipping, or otherwise defective. - When you decide to return, please put the product with all of its accessories and manuals back into its original box (if possible) and contact us to receive the shipping address for our warehouse.
- You can choose to ship the item on your own, you'll pay the carrier at the time you ship your return. If the return is the result of our error, we'll refund your return shipping costs after we received the item. Please provide us the receipt.
Request a Return
Please submit your order ID, Products Name and the reason to request a return.
2. Refund
Our refund policy is valid upon request within two days of receipt of goods. Sorry, we do not offer refunds or exchanges if the request is made more than two days after receipt of the goods.
Refund Time
1. The return and exchange time is 30 days, and a return or exchange request should be made within 2 days after receiving the product.
2. Buyer has received the parcel, and want to return and refund. The refund will be dealt in 3 business days after the returning parcel delivered to our warehouse.
How to Get a Full Refund
To be eligible for a full refund, your product (s) should have one of the following conditions:
- Our warehouse ship a wrong product to you .
- The product is defective.
- A cancellation requested before item has been sent out.
- Your returned item must be unused and in the same condition as you received it. It must also be in the original packaging.
3. Cancellation
- You can get a full refund if you make a cancellation before we send out your order. Usually we will ship the package within 24 hours.
- If your cancellation made after 24 hours, please contact our customer service first. You can easily get in touch with our customer service via email or any online contact method like WhatsApp. Once we confirm that your order has not been processed, you will get a full refund.
- If your order is in transit, you still can cancel the order but you have to pay for the cancellation fee. Detailed fee and how to deal with this case, please consult customer service.
4. Exchange
You can request a Replacement Service:
- Within 2 days of receiving the product if the product does not match the original description of the product in one or more significant respects.
- Within 2 days of receiving the product if the product suffers performance failure.
Freight
skyhawkz.com shall be responsible for the two-way replacement freight for any products sent in for replacement due to performance faults, Otherwise, Customers need to pay for the replacement shipping.
All autelrobotics products sold from skyhawkz.com.com are covered by our Warranty policy. If your product is defective, please contact Customer Support at autelrobotics330@gmail.com.
Return address: Room 811, Swimming Course Research Building, No.13 Xingyu Road, Nanchang Community, xixiang street, Baoan District, Shenzhen, China
Return phone: +86 185 656 71413
Warranty & Repairs
Warranty & Repairs
Warranty
Skyhawkz.com represents and warrants to the original purchaser that all drones and accessories purchased from Skyhawkz.com have 1-year Free warranty. If you have any using problem of the products which buy from Skyhawkz.com, please feedback to us, and expect technical support & solution in most of cases.
Repair Service
Skyhawkz.com, as the distributor of autel robotics, provides autel robotics US after-sales maintenance point service, quickly repairs and supports autel robotics drones.
In the event of any performance failure during the valid warranty period, you can apply for repair service repair or submit your request on contact us page.
Get a repair
Tell us a little about what's going on and we'll help you get the repair you need.
How did it happen?
![Autel drones repair](https://cdn.shopify.com/s/files/1/0047/0247/0190/files/auteldrone-repair.png?v=1677034929)
Autel Robotics Designated Distributor
Autel Robotics Designated Distributor
We are one of the companies in Autel Robotics Authorized Distributor List.
Our company has obtained the formal authorization letter of Autel Robotics:
We can be found here at Autel Robotics official:
![AUTEL ROBOTICS SMART CONTROLLER V3](https://cdn.shopify.com/s/files/1/0047/0247/0190/files/9_a28a495e-b564-4c1b-b3b9-5692c8af74dd.png?v=1670919675)
Portable, Efficient, and Easy to Use
![autel smart controller features](https://cdn.shopify.com/s/files/1/0047/0247/0190/files/10_2fd1b81a-d694-46ac-99fe-c785504159ef.png?v=1670919944)
Supersharp, High Brightness Display
Smart Controller V3's built-in display at 2000nits is 4 times brighter than a conventional cell phone screen and the 7.9 inch Ultra-HD (2048x1536) touch screen provides clear visibility under direct sunlight. Integrated true tone technology dynamically adjusts the white balance of the display, delivering the best viewing experience for the pilot in any lighting environment.
![autel smart controller features](https://cdn.shopify.com/s/files/1/0047/0247/0190/files/11_4f4167a8-0bd3-4d2a-84ee-ed5fb168301e.png?v=1670919983)
![autel smart controller features](https://cdn.shopify.com/s/files/1/0047/0247/0190/files/12_5122f94b-2031-427c-a466-02f0f6bcc856.png?v=1670920050)
Extensive Battery Life
The 5800mAh lithium battery guarantees 4.5 hours of continuous work, and can be fully charged in 2 hours.
![autel smart controller features](https://cdn.shopify.com/s/files/1/0047/0247/0190/files/13.png?v=1670920002)
![autel smart controller features](https://cdn.shopify.com/s/files/1/0047/0247/0190/files/14.png?v=1670920066)
Multi-Port Output
HDMI, USB-A, and USB-C ports allow for live streaming with 4G/5G network modules. SMA connectors allows the antennas to be detachable and replaced or upgraded with SMA compatible third party devices.
![autel smart controller features](https://cdn.shopify.com/s/files/1/0047/0247/0190/files/15.png?v=1670920019)
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![Autel Robotics Smart Controller V3 [Only Supported Aircrafts EVO II V3 Series].](http://skyhawkz.com/cdn/shop/files/10_f5f5730c-716b-4147-9492-df5ab0b2b421.jpg?v=1693451515&width=1445)
![Autel Robotics Smart Controller V3 [Only Supported Aircrafts EVO II V3 Series].](http://skyhawkz.com/cdn/shop/files/9_89c7787d-7be6-438f-a2a1-f96300c5fb9f.jpg?v=1693451516&width=1445)
![Autel Robotics Smart Controller V3 [Only Supported Aircrafts EVO II V3 Series].](http://skyhawkz.com/cdn/shop/files/11_6a2a95fe-e73e-4874-9a56-8dfe4f154f09.jpg?v=1693451518&width=1445)
![Autel Robotics Smart Controller V3 [Only Supported Aircrafts EVO II V3 Series].](http://skyhawkz.com/cdn/shop/files/11_4b961be3-0423-4903-9746-580f2c6cc613.jpg?v=1693451519&width=1445)
![Autel Robotics Smart Controller V3 [Only Supported Aircrafts EVO II V3 Series].](http://skyhawkz.com/cdn/shop/files/15_6ff14b5a-0ac8-4cfb-9376-346c7da7a4b8.jpg?v=1693451520&width=1445)
![Autel Robotics Smart Controller V3 [Only Supported Aircrafts EVO II V3 Series].](http://skyhawkz.com/cdn/shop/files/16_6cf45fee-3fe7-4c66-baae-a4347b2437a5.jpg?v=1693451521&width=1445)